All items being returned must get a return authorization number. No returns will be accepted after 21 days of receipt of the item. There is a 15% restocking fee on returned orders. All items must have the original packaging to be returned. Shipping charges must be pre-paid otherwise shipments will be refused. You can send the item back by any method that you like but we are not responsible for returns that are not sent by a traceable method (i.e., we will not credit for returns sent through the mail that never show up). We recommend that the item be sent back by UPS, FedEx or Registered Mail (USPS delivery confirmation is not considered to be traceable). All items will be inspected to insure the product is re-salable. Once approved for return, you will be credited the cost of the item excluding the shipping charges. Customer assumes full responsibility for any return shipping.